Quality Management essays

Quality Management essays The point that this book stresses, I believe is summed up by Quality is free, but it is not a gift. (pg 136) There are many supplemental ideas that must be thrown into play in order for quality to work. Along with changes in style of ones management of operations. By using these changes, the book was well on convincing me that quality is attainable. The second sentence in the book reads Getting people to do better all the worthwhile things they ought to be doing anyway. (pg. 3) I think that this is a key element in making quality certain in an operation. Employee discipline stops the things that have to be done 2-3 times instead of once. The changes that can be made will save you money and time. When jobs; have to be done again because they were not done right the first time, there is a major opportunity cost to the company. In order to be successful we must reduce the cost of Quality. People seem to think that these types of preventions are highly desirable but unattainable (pg. 4). Ideas like these are what lead to companies spending 15-20% of every sales dollar on reworking, repeated service, scrapping, inspections, tests, and other quality costs. (1st page of book) I think that responsibility is a major element in quality. People want to make excuses why they couldnt do their job correctly the first time. From Crosbys experience he stated, Everybody felt it (quality) was a problem, but not their responsibility. This is the exact reason that Phillip Crosby is rich and has a best selling book. He decided to take the initiative to attain an unattainable market. People perform to the standards of their leaders. For a company to attain quality management it has to get right in there and be active. Employees monitor and measure management constantly, to determine which attitudes and beliefs are stronger. (pg. 7) Our consistency at wanting to know what displ...